CUSTOMER INFORMATION
Frequently Asked Questions
Find the details on delivery, returns, payments and contacting Vafini.
VAFINI / CUSTOMER CARE
Before and after you order.
Details to help you choose with confidence. For anything else, email our customer support.
Where does Vafini deliver?
We deliver within the United States. Shipping is free on every order, with no minimum purchase.
When should I expect my order?
Processing takes 1–3 business days, Monday through Saturday. Transit then takes 5–8 business days. The estimated total is 6–11 business days. Delivery dates are estimates.
What is the order cut-off?
Our processing cut-off is 4:00 PM GMT-05:00, Monday through Saturday. Orders placed after the cut-off enter processing on the next processing day.
How can I follow my delivery?
When your parcel is dispatched, we send tracking information by email. Please allow time for the carrier to record the first scan.
How do I start a return?
Email info@vafini.com with your order number within 30 days of delivery. We will provide the return instructions and address. Please do not send a parcel to the business address without instructions.
Who pays for return shipping?
Customers pay return shipping for a change-of-mind return. We do not charge a restocking fee. If an item arrives damaged, defective or incorrect, contact us so we can arrange an appropriate solution; your applicable legal rights remain unaffected.
When will my refund be issued?
Refunds are processed within 7 business days after receipt and inspection of the returned item, using the original payment method. Your bank or payment provider may need additional time to display the credit.
Which payment methods can I use?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa. All store prices and order charges are in USD. The available options are shown at checkout.
How can I choose my size?
Check the size options and information on the product page. If you need measurements or further details before ordering, email us. Please do not assume that the same size label has identical measurements across different products.
Can I change my order details?
Contact us as soon as possible with your order number and the requested change. We will check the order status. Changes or cancellations may no longer be possible once processing or dispatch has progressed.
When can I contact customer support?
Email info@vafini.com. Our hours are Monday–Friday, 8:00 AM–5:00 PM, and Saturday–Sunday, 9:00 AM–4:00 PM, GMT-05:00. We aim to reply within 12 hours.
Who operates Vafini?
Vafini is operated by Lynova, Graafwichmanlaan 13, 1231 VW, Loosdrecht, Netherlands. BRN: 93383614. Contact: info@vafini.com.